FAQs
Do you offer free shipping?
Yes! We offer free U.S. shipping on all orders, with no hidden fees or surprises at checkout. You’ll see the full breakdown before completing your payment.
How can I make sure it will fit me properly?
Each product page includes a detailed size chart to help you find your perfect fit. We recommend comparing the chart to a similar item you already own.
If you’re in between sizes, we generally suggest sizing up for the most comfortable fit. Still unsure? Our support team is happy to help you choose the right size—just reach out!
How long does shipping take?
Orders are typically processed within 1–3 business days.
Delivery times:
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Free Shipping: 7–14 business days
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Express Shipping: 2–7 business days
Please note that delivery times are estimates and may vary due to courier delays, weather, or customs.
How do I track my order?
Once your order is confirmed, you’ll receive an email with your tracking number. To track your order, visit our Order Tracking page and enter your tracking number or email address for updates.
I have an issue with my order. How can I contact you?
If you experience any issues or have questions, email us at:
📧 Support@margotandmaecharleston.com
Our team is committed to responding within 24–48 business hours (Monday–Friday).
What payment methods do you accept?
We accept major credit and debit cards, PayPal (where available), and other secure payment methods offered at checkout. All payments are processed securely.
Can I return or exchange an item?
Yes! We offer a 30-day return policy for most items. Products must be unworn, unused, with tags, and in their original packaging. Email us at Support@margotandmaecharleston.com to start a return or exchange.
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