Privacy Policy

Margot and Mae Charleston operates this store and website, including all related content, features, tools, products, and services to provide you with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to deliver these Services to you.

This Privacy Policy explains how we collect, use, and share your personal information when you visit, use, make a purchase, or otherwise interact with us.

By using our Services, you agree to the practices described in this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean any information that identifies you or can reasonably be linked to you.

We may collect the following:

  • Contact details: name, billing and shipping address, phone number, email
  • Payment information: credit/debit card details, billing data, transaction details
  • Account information: username, password, preferences
  • Order activity: items viewed, added to cart, purchased, returned, or exchanged
  • Customer support: messages and communications you send to us
  • Device data: IP address, browser type, device identifiers
  • Usage data: how you browse and interact with our website

How We Collect Your Information

We collect personal information:

  • Directly from you when you place an order, create an account, or contact us
  • Automatically through cookies and similar technologies when you browse our site
  • From service providers (such as Shopify and payment processors)
  • From partners or third parties when necessary to improve our Services

How We Use Your Information

We use your information to:

  • Process orders, payments, shipping, returns, and exchanges
  • Manage your account and preferences
  • Improve and personalize your shopping experience
  • Send updates about your orders or account
  • Provide customer support
  • Send marketing emails or promotions (you can opt out anytime)
  • Detect fraud and maintain security
  • Comply with legal obligations

How We Share Your Information

We may share your information in the following cases:

  • With Shopify and trusted service providers (payments, shipping, analytics, support)
  • With marketing partners to show relevant ads or promotions
  • When required by law or legal processes
  • To protect our business, customers, or rights
  • In the event of a business transfer (such as a merger or sale)

Shopify & Third-Party Services

Our store is hosted by Shopify. This means your data may be processed by Shopify and its partners to operate and improve the platform.

To learn more, you can review Shopify’s Privacy Policy at: https://privacy.shopify.com

Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices, so we recommend reviewing their policies separately.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of 16.

Security & Data Retention

We take reasonable steps to protect your information, but no system is completely secure.

We retain your information only as long as necessary to:

  • Provide Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our policies

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Request a copy (data portability)
  • Opt out of marketing communications

To exercise any of these rights, contact us at:
Support@margotandmeacharleston.com

Marketing Preferences

You can unsubscribe from marketing emails at any time using the link in our emails. Even if you opt out, we may still send important order-related messages.

International Data Transfers

Your information may be processed outside your country, including in the United States or other jurisdictions where our service providers operate.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or your data, you can contact us at:

Margot and Mae Charleston
📧 Support@margotandmeacharleston.com